Terms of Service

1. About these Terms

These Terms are an agreement between you and Sarker Anisuzzaman, trading as siasolution, 108 alder crescent ("ImmigrantDesk", "we"). They apply unless you have signed a separate written agreement with us.

• Business customers are law firms, solicitors, regulated advisers and organisations.
• Consumers are self-service clients using ImmigrantDesk for their own case.

Some clauses apply only to one group, and say so.

2. Accounts

You must give accurate details, keep your password secret, and use only accounts you are authorised to use. Tell us at once at sarker@siasolution.com if you think someone else has used your account.

Business customers are responsible for the accounts they create for their staff and for removing access when someone leaves.

3. Plans, trials and payment

• Your plan sets your users, cases, storage, AI answers and modules. Limits and prices are shown when you choose a plan.
• A free trial ends on the date shown in your account. The account then continues only if a paid plan is chosen.
• Paid plans renew monthly or yearly until cancelled. Prices include VAT where it applies.
• Payment is taken through PayPal. If a payment fails, we will tell you and may limit paid features after 14 days.
• You can cancel at any time; access continues until the end of the period already paid for.

4. Consumers: your rights

If you are a consumer, you may cancel within 14 days of buying a paid plan and get a refund. If you ask us to start the service during those 14 days, we may keep a fair amount for the days already used.

Your legal rights under the Consumer Rights Act 2015 are not affected by these Terms.

5. Acceptable use

You must not:

• try to access accounts, cases or systems you are not authorised to use;
• upload malicious code, or test, scan or attack the service;
• bypass plan limits or copy the software;
• upload information you have no right to process; or
• use the service for fraudulent or misleading submissions.

6. AI output and professional responsibility

AI features produce drafts that can contain errors. They do not guarantee a visa, permission, appeal or any other result.

• Professional users remain responsible for advice, deadlines, regulatory checks and final approval of everything submitted. ImmigrantDesk does not replace their professional judgement.
• Self-service users receive general information, not legal advice. For advice on your own case, speak to a solicitor or a regulated immigration adviser.

Always check AI output, OCR text and legal sources against the original document and the official source.

7. Your data

You keep all rights in the information and documents you upload. We use them only to provide the service, as described in the Privacy Notice and, for business customers, the Data Processing Agreement.

8. Our software

The ImmigrantDesk software, design and name belong to us. You receive a right to use the service during your plan; no ownership passes to you.

9. Confidentiality

We keep your information confidential and use it only to provide the service. Nothing in these Terms affects legal professional privilege.

10. Availability and changes

We aim to keep the service available at all times but cannot guarantee it, especially during maintenance, security work or outages at our suppliers. We give advance notice of planned maintenance where we can.

We may improve or change features. We will give 30 days' notice of any change that materially reduces your plan, and you may cancel without charge.

11. Suspension

We may suspend an account to protect security, to stop misuse, after an unpaid invoice, or where the law requires it. Except in an emergency, we will warn you first and lift the suspension once the reason is resolved.

12. Ending the agreement

You may close your account at any time. We may end the agreement on 30 days' notice, or immediately for a serious breach.

After closure you can download your data for 30 days. We then delete or return it as set out in the Privacy Notice and the DPA, unless the law requires us to keep it.

13. Our liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to limit.

Business customers:

• We are not liable for loss of profit, business, goodwill or data that could have been restored from your own records.
• We are not liable for the outcome of a case or for decisions based on unchecked AI output.
• Our total liability in any 12 months is limited to the fees you paid us in that period.

Consumers: we are responsible for loss you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care.

14. Prices

Prices are fixed for any period you have already paid for. We may change plan prices for later periods, but we will tell you by email at least 30 days before a new price applies to you. If you do not accept it, you can cancel before it applies and you will not be charged the new price.

15. Support

Support is available by email at sarker@siasolution.com, Monday to Friday, 9:00 to 17:00 UK time, except bank holidays. We aim to reply within one working day. Urgent security issues are dealt with as soon as we become aware of them, at any time.

16. Service availability

We aim for the service to be available at least 99.5% of the time in each calendar month. Planned maintenance that we announce at least 48 hours in advance, and outages caused by events outside our reasonable control or by our suppliers, do not count. This is a target, not a guarantee; if we fall short in a month, business customers can ask us for a report on the cause and the fix.

17. Governing law and complaints

These Terms are governed by the law of England and Wales, and its courts have jurisdiction. Consumers living in Scotland or Northern Ireland may also bring proceedings there.

Please raise any complaint with us first at sarker@siasolution.com.